Factors Affecting Mobile Application Payment Adoption: Use of UTAUT Model in the Indian Context

Abstract

The present research work has been undertaken to explore the determinants of mobile application-based payment adoption by customers in the Indian context. The unified theory of acceptance and use of technology (UTAUT) model has been proposed to understand consumer mobile apps adoption intention in the Indian context. In addition, perceived security is the additional construct that was added for examining the impact of this construct on behavioral intention and usage behavior of mobile apps for online financial transactions. In a survey of 405 respondents, it was found that performance expectancy, effort expectancy, social influence, facilitating condition, habit, and perceived security have a significant positive impact on mobile apps adoption intention. Consumer confidence and perceived security of the transactions can change their habit and enhance their adoption of mobile apps in the financial transactions. This paper tries to address the UTAUT model application in the financial transaction system.